At all Merlin Entertainments attractions and resorts, Health, Safety and Security are a critical part of our business and our number one priority for our guests and our staff. Our robust procedures have been developed over a number of years with police and the security services and these remain under constant review.
Before you visit, please take a look at the range of security we have in place.
SECURITY CHECKS
We take the safety and security of all our guests very seriously and have a range of robust security measures in place for the protection of our guests and staff.
We recommend if you are coming to LEGOLAND® New York Resort, you arrive in plenty of time to pass through our enhanced security checks. This necessary action may cause a slight delay; however, we hope you understand that the safety and security of our guests is our number one priority.
Our security team are here for your safety. Please cooperate fully with all security checks and support these vital members of our team as they carry out important work to keep us all safe.
ENHANCED BAG & PERSONAL BELONGING CHECKS
To make your visit as safe, secure and enjoyable as possible we have enhanced security checks in place. These include bag and personal belonging checks, which will be carried out for guests prior to entry.
Bags and belongings will be searched before being allowed in. This is to ensure prohibited items are not brought into LEGOLAND New York Resort.
We also carry out enhanced searches where you will be asked to remove all items from your pocket and place them in the trays provided. You will then be screened by one of the team.
METAL DETECTORS & SECURITY ARCHES
In some cases, you may see additional security measures including walkthrough metal detectors, security arches or wand metal detectors.
PROHIBITED ITEMS
Below is guidance on what cannot be brought into LEGOLAND New York Resort. Please be aware this list is not exhaustive and is subject to change.
- Any item deemed to be a weapon
- Fireworks and/or smoke bombs
- Noise Makers
- Glass bottles, cans, or other articles which may cause injury and/or be deemed offensive or dangerous
- Sharp objects or anything which may be considered a security risk including knives, penknives, scissors, corkscrews, metal nail files, toy or replica guns.
- Intoxicating liquor
- Illegal substances and/or legal highs
- Skateboards, scooters and rollerblades
- 3-wheeled trikes, push-handle tricycles or any convertible stroller trikes
- Drones
- Suitcases and wheeled bags
- Coolers larger than 10”x12”x12” (Except School Trips)
- Wagons & Push Carts - Click here to access the Wagon Exception Form
- Strollers must be 31" W x 52" L
- Outside food & meal trays. Only snacks will be allowed in coolers.
For further details, please refer to our Terms and Conditions.
WHAT ELSE DO WE DO TO KEEP YOU SAFE?
There are many security measures you can see and of course many you can’t. We monitor the entire Resort 24 hours a day and our dedicated staff are trained to ensure all our guests have a safe, secure and enjoyable time. We are proud to work very closely with local and state police and other first responders to ensure our security procedures are up to date and following best practices. We also work with local and state law enforcement to often host plain clothed officers throughout the year which supports our roaming wider security teams, who patrol our attractions both day and night.
Our security team are in regular contact with specialist Government security agencies who provide regular briefings and training to our staff.
BRICK-OR-TREAT COSTUME GUIDELINES
- Masks only permitted on those 13 and under
- Costumes with loose articles cannot impede the safety of riders on attractions
HELPING US, TO HELP YOU
As our guests, we ask you to remain vigilant in alerting our staff or security teams to anything suspicious and to keep your belongings safe at all times.
